Thawte refund policy

If for any reason a subscriber is not completely satisfied with the certificate issued to him, her, or it, the subscriber may request that Thawte revoke the certificate within thirty (30) days of issuance and provide the subscriber with a refund. Following the initial thirty (30) day period, a subscriber may request that Thawte revoke the certificate and provide a refund if Thawte has breached a warranty or other material obligation under the Thawte CPS relating to the subscriber or the subscriber's certificate. After Thawte revokes the subscriber's certificate, Thawte will promptly credit the subscriber's credit card account (if the certificate was paid for via credit card) or otherwise reimburse the subscriber via check, for the full amount of the applicable fees paid for the certificate. To request a refund, please contact customer service.

corporate office

The Gateway
Century Lane
Century City, 7441
Cape Town
South Africa

Postal Address:
P O Box 15986
Panorama 7500
Cape Town
South Africa

Call: +353 1 793 9141
Fax: +27 21 819 2950